Improvements

Stop Looking at the Walls and Start Looking at the Flow: the Systems-thinking Approach to How to Arrange Furniture in an Awkward Room.

I’ve spent most of my career analyzing how thousands of passengers move through a terminal without a single bottleneck, so…

I was standing on the observation deck at Heathrow last Tuesday, watching a heavy wide-body taxi toward the runway, when…

I remember sitting in a windowless operations center at Heathrow three years ago, watching a ground crew lead struggle with…

I still remember the first time I witnessed the impact of Phase-Change Materials (PCM) on aviation. I was consulting for…

I still remember the first time I stumbled upon the concept of what is a digital twin in aircraft manufacturing.…

As I sit here, watching the planes take off and land at the airport, I’m reminded of the complexity of…

I still remember the first time I saw a robotic arm assemble an aircraft wing – it was like watching…

I still remember the first time I saw a 3D printed aircraft component up close – it was like witnessing…

I still remember the frustration of watching planes sit idle on the tarmac, waiting for a gate to open up…

I still remember the frustration of being stuck on a delayed flight, watching as the minutes ticked by and the…